Our services support you to maintain your chosen lifestyle. Our aim is to provide you with the home care assistance and services that you want, where and when you require it. It’s your life and your care so it must be your way. When receiving care in your home, we understand the importance of feeling comfortable, safe, and content. We understand the need of promoting your privacy, independence, dignity, spiritual needs, and well-being. At Vine Social Care Agency, in Farnborough, Hampshire, we pride ourselves on the standard of care that we deliver. Our clients’ needs and wishes are continuously maintained through close contact and our quality assurance processes. We are regulated by the Care Quality Commission (CQC).
Much of our work involves liaison with care homes and independent living centres where we provide individual residents with a higher level of care when extra help is needed. We can also provide valuable staff assistance during busy times of the day and when staffing levels require some external support. While our principal services involve the day-to-day care of older people in their own homes (and in care homes), we also provide a range of specialist services, which include Alzheimer's and dementia care, convalescence care, and respite care, for families who need a break from day-to-day caring duties. We work closely with medical and social agencies, charities, and care groups.
It is our collective responsibility to ensure adherence for thorough vetting and quality procedures by operating under detailed policies and procedures in line with our clients’ requirements. We work in partnership with Healthier Business Group™ to meet our compliance needs. Our compliance team are responsible for ensuring that our team provides the following documentation prior to starting up work with us:
Emergency Home Care
Support for Young People
Support for People with Mental Health Issues
Support for People with Learning Disabilities
Care for Older People
Finding the best care for individual family needs is vital. All of our care staff are highly trained, empathetic, passionate, understanding, and able to provide highly person-centred care. Each individual who applies is rigorously screened and scrutinised to ensure that they are suitable for the role. This includes; DBS checks, a full health declaration, full working history, and detailed reference checks and annual reviews with relevant registration bodies to ensure fitness to practice. This will enable us to identify the character, qualities, and capabilities of the staff. Our care workers come from a variety of cultures and backgrounds and are of varying experience and expertise.
Here at Vine Social Care Agency, we conduct regular quality assurance home visits to ensure that our staff are providing the service that has been agreed. We believe in involving families, carers, and nurses from our very first point of contact through assessments and the provision of care. We also support carers with information of where they can get help.
The benefit of our care at home, social care services, and personal care is that you are the centre of your own care and support. You receive 24-hour support from a dedicated team and care from local people who know your area. Our visits start from 30 minutes through to a full day.
Our home care service is arranged around what you require. Everyone is different and that is why we take the time to understand your unique requirements. Call our customer service team today and they will be happy to go through the cost. Costs differ depending on if the care is needed in the week, during weekends, or bank holidays. There are no hidden fees.