Frequently Asked Questions

We provide our health and home care services in Hampshire County. This includes the following areas – Farnborough, Guildford, Fleet, Farnham, and Hook. Give us a call to find out if we cover your area.

Call us on 01252 542783 or email us at info@vinesocialcare.co.uk to book an appointment with us. Our friendly staff will answer any questions you may have. We help in assessing the kind of care you need, and we work closely with you to find the best suitable care plan.

We understand the need for changes in care from time to time and therefore conduct regular reviews of all care plans and of course should you wish to make changes between reviews, you can speak to one of your carers or call the office.

Vine Social Care Agency is dedicated to providing experienced, professional and compassionate healthcare assistants to meet your needs. We provide regular training and reviews for our healthcare assistants to ensure they continuously meet the diverse needs of our clients to the highest standard.

Every member of the Vine Social Care Agency team undergoes background checks including a DBS check for criminal history. All our staff are required to have the necessary qualifications, health screening, immigration status, and identity verification checks before they can begin working for us. When it comes to personal security and homecare, we don’t take any chances at Vine Social Care.

Vine Social Care Agency takes special care in ensuring that clients receive the exact care services they seek. Our care assistants are trained to record the activities and details carried out during every visit. This is a part of the protocol to provide our clients with historical records for their satisfaction. These visit entries are carefully evaluated by Vine Social Care Agency to make sure there is no negligence and unsatisfactory standard of service.

We create a simple but detailed price plan for each client based on their specific needs. The fixed plans include fees for the care assistants and the services delivered.